Shipping Policy

We recommend placing orders for seasonal outerwear (e.g., winter coats) or special occasions at least 2 weeks in advance to allow sufficient delivery time, especially for customized items.

Shipping Fees

Shipping Method
Eligibility
Fee
Standard Shipping
All orders
Free for orders over $89; $7.99 for orders under $89
Expedited Shipping
Continental U.S. only
$16.99 per order
Overnight Shipping
Continental U.S. only (orders placed before 1:00 PM EST)
$32.99 per order
Alaska/Hawaii Shipping
Alaska, Hawaii
$14.99 per order (free for orders over $149)
All delicate items (e.g., wool coats, waterproof windbreakers) are shipped in wrinkle-resistant garment bags or reinforced boxes; bottoms are folded neatly with tissue paper to maintain shape and prevent damage during transit.

Order Tracking

- After the order is shipped, we will send you a confirmation email containing the tracking number, shipping method details, and a link to track your package directly via the courier’s website.
- For customized items, we will send production update emails (e.g., "Hem Adjustment Completed", "Coat Ready for Shipping") to keep you informed of the progress.
- You can also log in to the personal center on our official website and view the real-time order and logistics status in "My Orders".
- If the logistics information is not updated for more than 5 business days, or shows delivered but you have not received the goods, please contact customer service immediately for assistance.

Shipping Notes

- Waterproof windbreakers are packaged with a protective layer to preserve their waterproof coating; wool coats are stored with moth repellents (safe, non-toxic) and breathable covers to prevent damage. Zippers and buttons are covered with protective tape to avoid snagging.
- Please inspect the packaging for damage before signing for delivery; if damaged, note it on the delivery receipt, take photos of the packaging, and contact us immediately to initiate a replacement.
- During U.S. holidays (e.g., Christmas, Black Friday, Thanksgiving) and peak seasonal shopping periods (e.g., fall coat launches), shipping timeliness may be delayed by 1-2 business days, subject to courier notifications. We recommend placing holiday/seasonal orders in advance.