FAQ

Q: Do your coats, windbreakers, and bottoms follow U.S. standard sizing? How to choose the right size?

A: Yes, all our apparel follows U.S. standard sizing guidelines. To choose the right size:
  • - Coats & Windbreakers: Refer to the size chart on each product page, which includes shoulder width, bust, waist, and length measurements. For layered wear (e.g., wearing sweaters under coats), size up; for slim-fit styles, choose your regular size. Waterproof windbreakers often have a relaxed fit for mobility.
  • - Bottoms: Check inseam, waist, and hip measurements. High-waisted styles should align with your natural waist; mid-rise with your hip bone. For stretchy bottoms (e.g., leggings, stretch denim), choose your regular size; for non-stretch styles, size up if between sizes.
  • - Contact our customer service team with your measurements for personalized recommendations, especially for tailored coats or non-stretch bottoms.

Q: What fabrics do you use for coats, windbreakers, and bottoms, and are they suitable for different seasons?

A: We use high-quality, season-appropriate fabrics that meet U.S. safety standards:
  • - Coats: Winter coats use wool, down, or padded insulation for warmth; spring/fall coats use lightweight cotton, linen blends, or trench coat fabrics. All wool coats are lined for comfort; down coats are water-resistant.
  • - Windbreakers: Made with waterproof/weatherproof fabrics (e.g., polyester with PU coating) for wind and rain protection. Lightweight styles are ideal for spring/fall; insulated windbreakers work for mild winters.
  • - Bottoms: Denim (cotton blend) for year-round wear; linen/cotton for summer; fleece-lined or thick denim for winter; stretch jersey for everyday comfort. All fabrics are non-toxic and free of harsh dyes.

Q: How to clean and maintain different fabric coats, windbreakers, and bottoms?

A: Follow these fabric-specific care guidelines to extend product lifespan:
  • - Wool Coats: Dry-clean only to preserve shape and warmth. Avoid moisture and moth damage; store in a breathable garment bag with moth repellents during off-seasons.
  • - Windbreakers: Machine wash in cold water, gentle cycle, with mild detergent. Do not bleach or tumble dry on high heat; air-dry to maintain waterproof coating. Reapply waterproof spray annually for optimal performance.
  • - Denim Bottoms: Wash inside out in cold water, gentle cycle. Tumble dry on low heat or air-dry to prevent fading and shrinking. Avoid overwashing to preserve fabric quality.
  • - Cotton/Linen Items: Machine wash in cold water, gentle cycle. Tumble dry on low or air-dry. Iron on medium heat if needed; linen may have a natural wrinkle texture that is part of its design.

Q: Do you offer bulk purchase discounts for boutiques or stylists?

A: Yes. We offer tiered discounts for bulk orders of coats, windbreakers, and bottoms, with additional benefits for businesses and organizations:
  • - 20-49 units: 15% off retail price + free standard shipping + custom labeling options.
  • - 50-99 units: 25% off retail price + free expedited shipping + bulk packaging + logo embroidery (on coats/windbreakers).
  • - 100+ units: 35% off retail price + dedicated account manager + priority production (for customized items) + free shipping nationwide.
Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and customization options.

Q: Can I exchange a product if the size is incorrect or the fit is not as expected?

A: Yes, provided the product is unworn, unwashed, with original tags and packaging intact, and the exchange is initiated within 30 days of delivery. You will need to request an RA number from customer service, return the incorrect size, and we will ship the correct size free of charge (standard shipping). You are responsible for the return shipping cost unless the size error was due to our mistake (e.g., wrong size shipped). We recommend checking size charts and customer reviews carefully before purchase to minimize exchanges.